Centra Careers

Main purpose of the role:
Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority.

The ideal candidate will have/be:
- HACCP training is desirable but not necessary
- Excellent communication skills
- Previous customer service experience is an advantage
- The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
- A passion for food and the ability to inspire shoppers.

Main duties:
- Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
- Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store`s portion control measures
- Cook, prepare and display the foods sold throughout the day
- Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day
- Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers
- Deal with all customer queries efficiently, professionally and in line with store policy.

Main Purpose of the Job: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. You will prepare each customer order with great pride, passion and care and inspire shoppers through your knowledge and expertise of our fresh food offering. Your priority will be to demonstrate your passion for quality food, manage queues and maintain the highest standards in hygiene and food safety ensuring each customer receives an exceptional customer experience. Relevant Skills/Experience: - Excellent communication skills; - Previous customer service experience is an advantage; - The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure; - A passion for food and the ability to inspire shoppers; - HACCP training is beneficial but not essential. Main Duties: 1. Always ensure that customer satisfaction is the number one priority by greeting each customer as if it`s their first visit to the store and consistently deliver an exceptional service by displaying I-CARE service excellence behaviours; 2. Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store`s portion control measures; 3. Price all items accurately using the scales correctly; 4. Ensure that the counter displays across all fresh food departments are kept to the highest standards at all times throughout the day. Cook, prepare and display the foods sold throughout the day; 5. Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers; 6. Taste the products, as directed by the Store Owner/Manager or Deli Manager/Chargehand, so you can confidently engage with customers on the products; 7. Keep up to date with changes in the range; ensure you have tasted the products so you can confidently engage with customers; 8. Check and maintain the self-serve units and the coffee area; 9. Operate all equipment carefully and safely; 10. Deal with all customer queries and complaints politely, professionally and in line with store policy; Report back to the Deli Manager/Chargehand any customer comments, opinions and feedback; 11. Keep up to date with key promotions so you can share these with customers where relevant; 12. Prepare prepacked foods, package, weigh and price products and ensure displays are kept to the highest standards with products faced off and date rotation; 13. Use your initiative to identify new opportunities or ways to improve the department/drive sales; 14. Always wear full uniform, name badge, hairnet, safety shoes and display a neat appearance at all times